Customer Reviews

From customer services to getting price from Paul knowing exactly what was needed to the guys arriving, the job was so clean and tidy and done even better than I could have wished for and I'm a plumber just don't do gas and let them do their job, amazing team.

My third year using Safe Gas from moving into my first-time home, 5 stars! It was helpful I received a message that the engineer Stephen was on his way, fab job carried out and thankfully no issues with my boiler - great customer services from Natalie in the office when booking my yearly service. Thank yous

From first contact to final installation, we were very satisfied with Safe Gas.

Natalie in the office was great and kept us up to date with the timings and costs. The engineers were very friendly, efficient, and tidy.

Very pleased and will use Safe Gas in future for our boiler services.

We recently had our gas boiler replaced . We were recommended Safe Gas by friends, and I can honestly say we would have no hesitation recommending them to anyone. We were given 3 price quotations based on our needs to choose from . The pricing was extremely fair and competitive . The communication with the team was excellent and they were true to their word, and everything was completed in one day with no problems. 5 star.

So, my third time in recent years to employ Safegas Ltd and again an excellent standard of job delivered. Works have covered a new gas boiler, a new gas hob and the latest an uprated radiator replacement. The Company provides great communication, friendly and professional staff and a desire to ensure customer satisfaction. I couldn’t recommend them highly enough.

Absolutely excellent service from start to finish - Natalie and Victoria based in accounts couldn’t have been more helpful- Natalie had excellent advice when dealing with out working if install. The team that came to install were super-efficient ( Louis leader),respectful and you wouldn’t have known there were a team in the house, I didn’t even have to hoover when they left- couldn’t recommend highly enough! Thanks guys

I want to thank you again for the completion of my work. It is the only work in all my home improvements that has actually been 'fully completed'.  I really appreciate all the correspondence and all the precise and on-time appointments that were kept. It really says a lot about your Company and its care for the customer.

Secondly, I realise that my dining room radiator must have been an absolute pain in the ass, BUT I was completely shocked to see what it entailed.  When I found poor Louis lying under my kitchen floor connecting new piping for the radiator, I couldn't believe it.  I ignorantly thought it would be a matter of lifting a couple of floor boards in the dining room area and fit new connections. The humidity was stifling and Louis worked tirelessly until the work was finished and with perfection. Louis is a patient, pleasant, hard working young man and a true asset to your company. Nothing is too much for him and his team are a happy lot.

The running of your company, from the girls on the phone to the workmen on site, are first class and very hard to find these days. Thank you again.

I had a brilliant experience with this company, Stephen rang ahead 30 prior to arriving just like I asked (and at short notice too) so we got off to a really great start.

He quickly identified where the gas leak was coming from and resolved the problem with ease.

I found him very pleasant and knowledgeable about his work and all round good guy.

The office staff were fantastic, I liked their positivity and can do attitude also.

They contacted me back very quickly when I needed some more info after the appointment, and they went the extra mile by posting out the forms I am going to need.

It's a 5* review from me guys, without doubt I will be using this company annually rather than spending many frustrating hours contacting the one man bands who try their best but let's face it, just take on too much to handle.

Take care everyone and keep keeping safe

WOULD DEFINITELY RECOMMEND We recently got an oil to gas conversion through Safe Gas. We had the initial consultation with Paul who came out and explained the different locations the boiler could go and the differentboilers and prices. I think I spoke to all the girls in the office at one stage or another - Natalie/Vicky/Victoria all the girls were pleasant and friendly and more to the point very knowledgeable with any queries I had and also called back when they said they would. We then had Louis out to install the actual boiler with another 2 guys (sorry I can't remember their names) and again they were friendly and got the job done without any fuss. Louis explained how to work the boiler and controls and explained the paperwork he completed and left with us. There was no rubbish or mess left behind Safe Gas cleared it all including all old pipework/oil boiler/oil tank which was a great relief. Would have no hesitation recommending Safe Gas for any job!!

A VERY PROFESSIONAL TEAM I always feel reviews are best done a while after the job is done. Then if any issues develop I will give an honest review. I had a conversion from oil to gas done by SafeGassNI over 6 months ago. They were very professional on the job, put carpet protectors down and worked away in the background. They guys even fitted our new shower we needed due to the higher pressure system. They (Paul) troubleshooted an issue afterwards and remained professional until it was resolved. Since then I have had no bother with the new gas install. I am extremely happy with the guys work and recommend them for you gas needs. We also had a new gas hob fitted which is just perfect. SafeGas are a very professional Team, from the girls in the shop to the gas fitters.

Well I have just had my heating all changed over by safe gas. Excellent service from beginning to end. This company don’t mess about as they are straight in and all work completed in a day. From Paul to the girls in the office and all the boys in the fitting team they all deliver a first class service. I would highly highly recommend this company to anyone. Thank you to all of you for your hard work.

Very happy customer :)We contacted Safe Gas to complete our oil to gas conversion. Our oil boiler had broken down but we wanted to convert to gas. Paul Scott attended to carry out the survey and got us temporary as the meter could not be installed straight away. I have to say that im so happy we choose Safe Gas as they could not do enough for us. Paul even came out to me on a Sunday to try and get my heat going again with no extra charge. We finally got the meter installed and had our heating installed with no fuss, no mess. Just want to say thank you all so much for going over and beyond and your customer service level exceeded all of my expectations. Thank you all so much.

Worcester Bosch 30I

Happy Customer just had our gas installed, great team and very informative from the office to the guys onsite. Im really pleased with our installation. Thank you Safe Gas team.

Worcester Bosh 35 KW Life

I got Louis and Team from Safe Gas in last Thursday and Friday to convert me! They did a fantastic job. Louis a great team leader and a great engineer. House went from olde oil to a new gas system. Am really happy with their work and the way they work. And that’s from a cynical olde grump. Thanks to the Safe Gas Team. Your boss and your families must be proud of you.

Had a new boiler replaced. Could not fault the work the boys where efficient and friendly and left no mess at all. Fantastic job. Very happy with the work.

Worcester 34 CDI Boiler Replacement

WOULD USE THEM AGAIN. We approached Safe Gas to put in our new boiler along with our neighbour in the other apartment. They had to go on to the roof to get at the flue with a cherry picker, which they arranged. They were very efficient from getting a quote and organising the date for the boiler to be put in. On the day that they put the boiler in the apartment, they were very professional and cleaned up after them when finished. They carried out all they said they would, and I would have no problem using them again. The engineers were very courteous, and took the time to do the job right.

I just wanted to pass on my sincere thanks for your employee Andrew Glavin who called at my home yesterday to service my gas boiler. I have to say this guy was so nice, kind and professional throughout and is a true credit to your company Please pass on my thanks David.

We’ve just had an oil to gas conversion completed by safe gas today and I can’t praise this company enough. From the initial phone call to Victoria in the office to Paul coming out to give us our quote and the team of guys working on the installation (Louis, Jordan, Stuart & Aran), everything was absolutely perfect. The installation took 2 days to complete & on both days the guys arrived early , worked flat out, were very informative, courteous, professional and kept the house just as they found it. Louis was great at explaining how to operate the system , making sure I was happy with everything before the team left and overall a really fantastic job. I would thoroughly recommend anyone considering switching from oil to gas to choose safe gas, thank you so much , my only regret was not doing it sooner.

Very competitive with others companies I contacted and reliable never had any problems, got gas in and very clean and tidy and guys were very pleasant great job!

A fantastic service from Safe Gas NI. The annual gas boiler service from Andy was professional, informative, thorough and great value. Thanks Andy!

Came out quickly and fixed my boiler there and then. Great service!

Great work from safe gas from Paul coming out to check boiler. The girls in the office Vicky, Victoria & Shelley helping on the phone with paperwork that was needed and Ryan, Reece and the other young fella carrying out the job were very friendly and cleaned up after themselves! Thank you again one very happy customer!

Safe Gas completed an oil to gas conversion in our house this week and I couldn’t recommend them highly enough. The team arrived early and got stuck in. They were well briefed on the job and knew exactly what needed done. We had a few extras with a back boiler, reconnecting a shower unit & fixing taps – all sorted with ease. The waste company picked up the old oil tank and oil boiler quickly so we had minimal disruption. Shelley was so helpful getting us booked in and Paul was great answering all our questions when he came out to do the quote. We are so glad we made the switch and chose Safe Gas for the job.

Had boiler fitted last Thursday great workers especially the guy Michael Snowden done excellent job arrived at 8.30am on button and worked hard right through the day pleasant friendly workers and great job all round.

I contacted the company via Facebook and was swiftly contacted by one of their representatives, Victoria. She was extremely pleasant over the phone and it was easy to arrange a boiler service for a day and time that suited me. The day before I was surprised to see that a local company had a text service reminder which I was very impressed by as I was informed of the time window and serviceman who would be calling which many businesses do not provide. The serviceman Stephen arrived with his apprentice (I’m assuming) and both were very professional and got the job done quickly and quietly. We were very happy with the job done and will be using them again next year for our annual boiler service. Also, cannot fault the price of £66 as it’s the cheapest I was able to find locally.

Had our gas installed by Safe Gas a couple of weeks ago and would highly recommend them. Great work team came out, on time every day, were efficient and very tidy with their work and kept us up to date at all times.

On time. Service done. Everything explained. Follow up report came through quickly. All good.

Just a wee email of thanks for the completed job making our gas line safe. The lad who was at the house was great and explained everything to us. Pass on our thanks to everyone concerned and to you too. Much appreciated.

Got plumbing work done yesterday Jan 2022 by sfegas ni. They did a fantastic job..very neat tidy ..the lads that came and I did it where pleasent as where the girls in the next office. So once again safe gas thank you .. I would highly recommend this company. Paul Kane ballysillan area.

Safe gas team was very efficient and clean, I was very impressed. The lads were polite and informative.

The process of replacing my boiler was excellent from start to finish. The girl on the phone that dealt with the finance (sorry forgotten her name) was fantastic and gave all the information...

From first contact to work being done I cannot fault this company. They arrived on the day and on time. All work carried out as discussed and no mess. Would recommend indeed.

Thank you so mych as always super efficient and professional. Great Service

On both occasions when your crews were on the site they were fantastic. Very polite and obliging. Very tidy and clean. My general impression overall is you are a very professional company and I made the right choice. I understand the logistic issue with original boiler delivery, these things happen but, it was how you responded that was key - great communication from you and others in the office. The whole experience was made easy and as I said, very professional - so thank you!